Last Updated: September 16, 2026
Thank you for shopping with Woaihm. We are committed to processing and delivering your order as efficiently and safely as possible. Please review the information below regarding order processing, estimated delivery times, shipping fees, and optional shipping protection.
- Order Processing Time
All orders are generally processed within 1–3 business days, excluding weekends and holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with available tracking information.
During peak shopping seasons, holidays, promotional events, or periods of unusually high order volume, processing may take an additional 1–2 business days.
- Estimated Delivery Times by Country
Delivery times depend on the destination, shipping method, carrier, and other circumstances that may affect transportation.
United States
Standard Shipping: 5–8 business days
Expedited Shipping: 3–5 business days
Canada
Standard Shipping: 7–12 business days
United Kingdom
Standard Shipping: 6–10 business days
Australia
Standard Shipping: 7–14 business days
European Union
Standard Shipping: 6–12 business days
Other International Destinations
Standard Shipping: 8–18 business days
The delivery times above are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, holidays, remote-area delivery requirements, or other circumstances outside our reasonable control.
- Shipping Fees
Shipping costs are calculated at checkout based on the shipping destination, order contents, and shipping method selected.
If Woaihm offers a free shipping promotion or other shipping discount, the applicable terms will be clearly displayed on the website or at checkout.
- Shipping Protection – Optional SEEL Protection
Woaihm may offer optional Shipping Protection powered by SEEL at checkout.
Shipping Protection is an additional service that may provide protection for eligible shipping-related incidents, including:
- Lost packages
- Items damaged during transit
- Theft after confirmed delivery
If you choose to purchase Shipping Protection, eligible claims may be submitted through the SEEL protection service in accordance with SEEL’s applicable terms and claim requirements.
Shipping Protection is optional and is not required to place an order with Woaihm.
Important:
Purchasing or declining Shipping Protection does not limit your rights under Woaihm’s standard Refund and Returns Policy.
If your order arrives damaged, defective, incorrect, or is not delivered, please contact Woaihm directly at support@woaihm.com whether or not you purchased Shipping Protection.
For claims submitted through SEEL, eligibility, documentation requirements, claim processing, and approval are subject to SEEL’s applicable terms and conditions.
- Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may be imposed by the destination country or local authorities.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Woaihm is not responsible for delays caused by customs inspections, customs processing, or other procedures imposed by the destination country.
- Tracking Information
Tracking information will be provided when your order has been shipped and tracking is available.
After shipment, please allow up to 48 hours for tracking information to become active or for the first carrier scan to appear.
Tracking updates are provided by the shipping carrier and may not appear continuously throughout the entire delivery process.
- Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping information is incorrect, please contact us at support@woaihm.com as soon as possible.
We will make reasonable efforts to update an address before the order is shipped, but we cannot guarantee that an address can be changed after shipment processing has begun.
Orders returned to us because of an incorrect or incomplete address may require additional shipping charges if the customer requests reshipment.
- Lost, Delayed, or Undelivered Shipments
If your package has not arrived within the estimated delivery period, please contact us at support@woaihm.com so that we can assist with investigating the shipment.
For packages that are marked as delivered by the carrier but cannot be located, customers should first check with household members, neighbors, building management, or other safe locations where the carrier may have left the package.
Where appropriate, we may assist in contacting or submitting an inquiry to the shipping carrier.
If Shipping Protection was purchased, an eligible claim may also be submitted through SEEL in accordance with its applicable terms.
- Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us at support@woaihm.com as soon as reasonably possible.
Please include your order number and clear photographs of the item and packaging when applicable. This information helps us review the issue and determine an appropriate resolution.
Customers do not need to purchase Shipping Protection in order to contact Woaihm regarding damaged, defective, incorrect, or undelivered orders.
- Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Woaihm
Email: support@woaihm.com