At Woaihm, we want you to be satisfied with your purchase. This Refund and Returns Policy explains when returns, refunds, replacements, or other resolutions may be available.
- Return Eligibility
You may request a return for eligible items within 30 days of receiving your order.
To be eligible for a return, items should generally be unused and in their original condition, with original packaging and accessories where applicable.
Certain seasonal, holiday, or decorative items may have specific return considerations depending on their condition and use.
- How to Request a Return
Before sending anything back, please contact us at support@woaihm.com.
Please include:
- Your order number
- The item or items you wish to return
- The reason for the return
- Photos when they are helpful for us to evaluate the request
We will review your request and provide return instructions when the return is approved.
Please do not send items to an address obtained from a carrier label or other source without first contacting us, as the correct return instructions may vary.
- Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us at support@woaihm.com as soon as reasonably possible.
Please provide your order number and clear photographs of the item and packaging when applicable.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
- Change-of-Mind Returns
For eligible items returned because you changed your mind or no longer want the product, the item should be unused and returned in its original condition.
Unless otherwise required by applicable law or agreed by Woaihm, the customer may be responsible for return shipping costs for change-of-mind returns.
Original shipping charges, if any, may not be refundable unless required by applicable law or the return is due to an error on our part.
- Refunds
Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
- Replacements
Where appropriate and available, Woaihm may offer a replacement instead of a refund for items that arrive damaged, defective, or incorrect.
If a replacement is unavailable, we may provide another appropriate resolution.
- Non-Returnable Situations
Returns may not be accepted where an item has been used, damaged after delivery through customer handling, altered, or returned without the required components or packaging when those are necessary for resale.
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
- Seasonal and Holiday Products
Because many Woaihm products are seasonal or holiday decorations, we recommend reviewing your order carefully before purchase and contacting us promptly if there is an issue.
Seasonal availability does not remove the applicable return rights described in this policy.
- Shipping Protection
If optional third-party shipping protection is offered at checkout, purchasing it is not a condition for receiving assistance under this Refund and Returns Policy.
Shipping protection is an additional service and does not replace or restrict your normal rights regarding damaged, defective, incorrect, or undelivered orders.
Customers should contact Woaihm directly at support@woaihm.com regarding order problems whether or not shipping protection was purchased.
- Contact Us
For questions about returns or refunds, please contact:
Woaihm
Email: support@woaihm.com